Earning trust by inviting questions … and answering them

Originally published on Medium As newsrooms have joined the Trusting News work, we’ve asked them to think about how they might introduce the work to their audiences and how those audiences might be invited to weigh in. News consumers aren’t usually shy about telling us how we could do better, but asking for feedback directly … Continued

Another voice explains why newspapers must move beyond the news

We’ve written about the need for newspapers to stop thinking about they physical product  and start acting like “information valets” for their users in an age where attention is at a premium — helping users to manage their “personas.”   We’ve co-authored a piece about efforts at the New London, Conn. Day newspaper. Now another voice is now … Continued