Columns
Four lessons for building a WhatsApp community from scratch
What one community newsroom learned about growth, retention and trust on WhatsApp.
Journalism keeps asking the wrong question
What happens when you stop asking, “How do we save journalism?” and start asking what people actually need from it.
How audience interviews surface opportunities for service-oriented journalism
Talking to people gets you the answers that analytics don’t: the ‘How?’ and ‘Why?’ behind your audience’s motivations.
Building trust begins by listening — But it only grows when newsrooms give back
Closing the loop with the communities we serve reminds people that their voices matter—and that through collaboration, real progress and change actually happen.
Big Tech runs counter to journalism values. So why is the news industry helping tech take over?
News organizations have a natural ally in state privacy law debates — the consumer advocates who stand up for privacy and against deception.
Big Tech’s economic takeover can be beat
The same internet that gives rise to the dystopian narrative has tools to prevent disaster.
Why AI’s legal wins create leverage for journalists
Courts’ early rulings leave an opening for news organizations to assert real market harm.
Big Tech is squeezing advertising jobs and companies
Meta and Google already own a huge slice of the online advertising industry. They want more.
The traffic and revenue crisis for news is a symptom of Big Tech’s economy-wide trust collapse
The news business is a key part of the solution.
Is your community not engaging with news? Try listening to them first
Documented, a NY-based newsroom serving immigrants, uses a circular journalism model focusing on the needs of its communities.