Tag: nicolás ríos
Building trust begins by listening — But it only grows when newsrooms give back
Closing the loop with the communities we serve reminds people that their voices matter—and that through collaboration, real progress and change actually happen.
![Documented | Documented Kreyol | Documented Semanal | Documented [Chinese characters] | Documented Early Arrival](https://rjionline.org/wp-content/uploads/sites/2/2025/09/riosn25091106.png)
The bridge role: How newsrooms can connect immigrant communities with decision-makers
We built an editorial product to promote change and connect communities that have unequal access to power.
Answering reader questions builds trust and becomes the foundation of our community and newsletter
In the coming year, we hope to grow our efforts in multiple ways, specifically to reach new communities and publish in more languages. Two weeks ago we published our third reader generated story. Readers of our WhatsApp group were regularly reaching out to send us photos of housing court documents that they had received, which … Continued
Engaging with your audience = eyes, ears and super fans
After the New York City Mayor’s office announced a $20 million donation from the Open Society Foundation to help undocumented immigrants, city officials went on live TV to show the beginning of the delivery of the funds. Many of our users heard this news and messaged us to report that the phone numbers and email addresses … Continued
RJI Fellow explores how to expand WhatsApp publication reaching immigrant population in New York
Team plans to talk at industry events about what they’ve learned about connecting with audience via WhatsApp and people’s relationships with mobile devices